Frequently Asked Questions
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We currently take orders by Phone, Email, and Kakaotalk. Please use the contact info below to place your order.
We send estimates before shipment, and an invoice will be provided with shipment.
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If you are a business, we accept cash, check, Zelle, and Credit & Debit Cards with a negotiable payment due date.
For all others, we accept Zelle and Credit & Debit Cards prior to shipments.
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If you are a business owner in North New Jersey, we directly deliver to you without shipping fees, but signature is required upon completion of delivery
For all others, We use postal services such as UPS or FedEx, and negotiable delivery fees may be applied.
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Orders ship Monday through Saturday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day.
Individual shipment may take up to 3 to business days.
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Returns are accepted within 14 days of purchase for unopened, unused products in their original packaging. Defective, damaged, or incorrect items must be reported within 3 days, as we cannot accept returns for defects reported after the specified timeframe. Products damaged due to misuse, mishandling, or improper storage by the buyer are not eligible for return or refund. Custom or special-order products are non-returnable. A 15% restocking fee will be applied to the cost of each non-defective returned product 3 days after completion of delivery. Outstanding unpaid balances will incur an additional charge of 1.5% per month until fully paid. To initiate a return, contact us with the information above with your invoice number. Return shipping costs are the buyer's responsibility unless the issue is our error. Refunds will be processed after inspection. By signing below, you agree to these terms.